We love hearing from our customers! A few of the questions we are often asked can be found below. If you have any other questions about our website, please don't hesitate to contact us. For more information on specific products, you can contact us or the manufacturer -- we'll do our best to find an answer for you. For information on Amazon.com policies or sellers (or for information about your Amazon.com order), please contact Amazon.com directly.
If you have general questions about guinea pig care, we highly recommend the Guinea Lynx Care Guide as a very helpful source of information on everything from diet to health issues. You can also read or download our free Care Guide.
What is the best kind of bedding to use?
That answer really depends on a lot of things: budget, time, personal preference. We like CareFresh bedding, and recommend that to most owners, but aspen is another good option, or towels and fleece. We don’t suggest using pine due to possible issues with phenols; cedar is considered unsafe.
Why aren’t there are a lot of shampoo options on your website?
At one time, FourPaws made a shampoo called Bunny Bath that was very popular with guinea pig owners. That product has been discontinued, and we haven’t really found anything commercially available that equals it. We do offer the Kaytee (formerly SuperPets) brand, but our personal preference is to use a very mild, fragrance-free kitten shampoo if needed (guinea pigs are generally clean animals that don’t require a bath unless they have become overly soiled).
Why don’t you carry Oxbow pellets?
We prefer KMS Hayloft to any other brand of guinea pig pellet on the market, and that’s what we recommend and feed to our own herd. We do offer Zupreem's new formula, and use that product as well. Unlike most other commercial pellets, Zupreem does not contain calcium carbonate -- a suspected contributor to bladder sludge and stones.
What grooming products do you recommend?
Pet owners should have a good pair of nail trimmers (we like the “scissors” style that we offer on our site), several soft brushes, a mild shampoo to use as-needed, styptic powder, and a safe ear cleaner (such as Epi-Otic). We also swear by coconut oil for cleaning waxy grease glands, and offer our favorite brand on TLPM on our Grooming page.
You only have hard-sided carriers on your site. Are they better than soft-sided carriers?
We recommend hard-sided carriers for several different reasons. First, hard-sided carriers tend to be safer for travel, and most can be strapped to the seat with a standard shoulder harness (seatbelt). Second, hard-sided carriers usually offer better ventilation AND allow for a water bottle to be affixed to the door (it’s not a standard feature of any carrier, but we use either a water bottle spring or a short bungee cord to attach the bottle). Finally, hard-sided carriers provide better protection from other animals at a vet’s office should your guinea pig need to be left there for any length of time. We especially like the PetMate line of top-door carriers, which make loading and unloading little passengers much easier.
You don’t offer treats on your site; why?
Most commercial treats are too high in sugars, and contain ingredients that are too fatty or can even cause choking (such as seeds in hulls). Although offering treats is a great way to bond with your cavies and spoil them, we feel that the best treats by far are fresh vegetables (offered in addition to their usual daily amount) or a small bit of fruit. Other great 'treats' are Harvest Stacks by Oxbow, which our guys really enjoy, or other types of hay (such as oat hay, orchard hay or botanical hay) if you primarily feed timothy.
What is a “hidey” and what kind should we buy?
A “hidey” is just a cute name for a hide-out house – something the piggie can retreat to when he or she needs to have some quiet time. We highly recommend having at least one hidey for each pig, to help discourage fighting over the same one (which they may do, regardless!).
Can guinea pigs be litter-box trained? You sell litterboxes on your site.
No, most cannot be litter-box trained. Litterboxes make good hay “kitchens,” though, and owners who use fleece bedding in particular like them because they help keep hay off the fleece.
Why can’t they have running wheels or exercise balls like other small rodents? We see them in other stores.
Running wheels and exercise balls are actually dangerous for guinea pigs, regardless of what the popular manufacturers might tell you. Pigs' spines do not bend the same way as a chinchilla’s or a hamster’s, and this difference in physiology can make those types of products very unsafe.
Do they need mineral wheels?
No, and we don’t suggest using them.
What’s the best way to entertain my guinea pig?
The very best way to keep your guinea happy is to adopt a same-sex buddy for him or her. Other ways to help prevent boredom include offering hay in hay racks at different heights or in various types of (safe) dispensers that encourage foraging and exercise.